Delivery policy

DELIVERY

We make deliveries throughout France, Europe and internationally.

The standard delivery time is estimated at approximately 2 to 4 weeks, as each order is made on request.

The price of delivery will depend on the order and will be sent with the quote.

 

SATISFIED OR REFUNDED

With Johanne Paris, we offer you the possibility of using our “Product Return” procedure if the items you received do not meet your expectations. From the date of receipt of your items, you have the possibility of returning some of them, following the procedure described below and respecting the deadlines.

 

HOW LONG CAN I RETURN THE ITEMS?

For each item you ordered and which was delivered to you, you have a 14-day withdrawal period to make a return. This period begins from the day following receipt of the item. If the item you ordered is unavailable, Johanne Paris can, with your agreement, offer you an equivalent product in terms of characteristics and price. If you are not satisfied with the replacement item, you have the right to return the item within the same period as mentioned in Case #1.

In the event of a problem noted during delivery of the item (broken, chipped item, damaged package), you must clearly indicate these reservations on the delivery note on the day of receipt, in the presence of the delivery person, and inform Johanne Paris of the situation by email. If you notice, upon delivery, that the items you received do not correspond to your order, you must inform Johanne Paris by e-mail on the same day of delivery or at the latest on the first working day following delivery. , then, if necessary, return the item.

 

WHAT IS THE PROCEDURE TO FOLLOW TO RETURN ITEMS?

You must inform Johanne Paris of your intention to return the items by e-mail within the time limits provided according to your situation. If the return is not possible due to your situation, Johanne Paris will also inform you by e-mail.

To make a return, you must return the items in new condition, with their labels, in their original, carefully sealed packaging. Upon receipt of the returned package, Johanne Paris will inform you of its receipt and undertakes to reimburse the returned items within 14 days from the date of receipt.